Refund Policy

1. General Policy

Because our products provide immediate access to proprietary materials, live instruction, or work performed on your behalf, all sales are final and non-refundable once access has been granted or work has begun, unless this policy or a written agreement for your specific product says otherwise. Where a written agreement for your product conflicts with this page, the agreement controls.

2. What “Access Has Been Granted” Means

Access is considered granted when we deliver session links, login details, pre-session or onboarding materials, bonus content, replays, research deliveries, or any other product materials, or when onboarding, setup, or project work begins.

3. By Product Type

Education programs and workshops

• Not refundable once access is granted.
• Partial attendance or non-attendance of live sessions does not qualify for a refund, credit, or transfer, as replay access is provided where offered.
• Change of mind, lack of time, or deciding not to pursue your business is not grounds for a refund.

Guided setup and done-for-you services

• Final scope and pricing are confirmed in a written agreement before payment, and that agreement states any refund terms.
• Services become non-refundable once onboarding, setup, or project work begins.
• Third-party costs such as platform fees, inventory, prep center charges, software, and shipping are paid to third parties and are not refundable by us.

Subscriptions

• Subscriptions renew until cancelled. Cancel before your next billing date to avoid the next charge.
• Cancellation stops future billing. Amounts already billed for the current period are not refunded, and you keep access through the end of the paid period.

Consultations and discovery sessions

Discovery sessions are complimentary. Paid consultations are non-refundable once scheduled. If you need to reschedule, please contact us as early as possible.

4. Not Grounds for a Refund

• Dissatisfaction with results, since no result is guaranteed (see our Earnings Disclaimer).
• Denial, delay, suspension, or closure of an account or listing by a third-party platform.
• Changes to third-party policies, fees, or requirements.
• Bonuses, which have no independent cash value and are not separately refundable.

5. Technical Access Issues

If you experience a technical problem accessing your product, contact us right away at [email protected]. We will work promptly to resolve it. Resolution of an access issue is provided in place of a refund.

6. Duplicate or Erroneous Charges

If you were charged twice or in error, contact us within 14 days of the charge with your name, email, and payment details. We will review and correct verified billing errors.

7. Exceptional Circumstances

Requests arising from genuinely exceptional situations may be reviewed case by case. Any approved refund is issued at the sole discretion of Sancia Enterprise Consulting Inc. and does not create a precedent or obligation. Approved refunds are returned to the original payment method.

8. Chargebacks and Payment Disputes

If you believe a payment was made in error, please contact us before initiating a dispute with your bank or card issuer so we can resolve it quickly. Filing a chargeback on a properly delivered product or service may result in immediate revocation of access, and we may provide evidence of delivery and your agreement to our policies to your card issuer.

9. How to Contact Us About a Billing Question

Email [email protected] with your name, the email used at checkout, the product purchased, and a description of your question.

10. Related Policies

This policy is read together with our Terms and Conditions, Earnings Disclaimer, and the purchase disclosure shown before checkout.

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